Category Archives: Passengers

Passenger dissatisfaction up but train delays down

Train operator payouts to passengers under the Passengers’ Charter delay/repay scheme have more than doubled in two years; up from £12.6m in 2012-13 to £25.6m in 2014-15. These are payments made for train delays and service dissatisfaction. Virgin Trains West Coast accounted for the largest share with £10.4m followed by (former) East Coast Trains with £6.7m. Continue reading Passenger dissatisfaction up but train delays down